FAQ

Where are the documents / instruments stored?

Everything is stored in the cloud. On-premise or hybrid solutions are available with special enterprise pricing. Tracts uses several secure cloud services. All of the major code base is stored and accessed on Digital Ocean. All of the “objects”, such as the PDFs are stored on the Google Cloud.

DigitalOcean security and compliance information can be found here: https://www.digitalocean.com/security/

Google Cloud Services security and compliance information can be found here: https://cloud.google.com/security/



How secure is Tracts?

Tracts uses multiple layers of security. First and foremost the servers themselves follow the strictest of security and compliance guidelines. You can find more detailed information in the links below.

DigitalOcean security and compliance information can be found here: https://www.digitalocean.com/security/

Google Cloud Services security and compliance information can be found here: https://cloud.google.com/security/

Tracts uses a passwordless based login system. You can learn about how passwordless based systems work and their benefits here: https://auth0.com/blog/is-passwordless-authentication-more-secure-than-passwords/

All connections to servers are protected by SSL. All data transfers are encrypted. All data is protected by ACL (Access Control Lists) at the company level. All data is namespaced by company.



How much does Tracts cost?

Our pricing is a usage based model. That has several benefits. First, it means you aren’t charged per seat and can have an unlimited number of users. Second, it means you are only billed for what you use. We do have a base threshold. Additionally, custom integrations, features, extra support, or extra training may have additional cost. We charge a monthly fee based on the number of instruments/documents under management. All agreements are annual agreements, but can be paid monthly, quarterly, or annually.



What happens if I want my data?

We would hate to see you leave, but of course we allow you to extract all of your data. You can export all of your reports at any time along with any corresponding files. Additionally, if requested we can provide a master csv file, in some cases.



Does Tracts work in every case?

Since Tracts inception, we have worked tirelessly to make our service as flexible as possible. However, it is impossible to say for sure that Tracts will work in every case. If you run across a type or method of transferring interest that Tracts can’t handle please let us know and we will update the system immediately.



Do I have to pay for upgrades or any maintenance fees?

No, your monthly management amount includes access to all upgrades and maintenance. Additionally, all future modules will be grandfathered into your current pricing agreement.



Do you have GIS?

Tracts specializes in getting you Ownership answers the most efficient way possible. A lot of great companies specialize in GIS. We aren’t one of them. However, we do have a simple link integration with most GIS tools and for a fee can create deeper integrations if their systems have an accessible API.

You can expect to see a mapping tool launched publicly by Q1 of 2018. However, this tool will not replace the current use case of your existing GIS systems. Tracts mapping tool will focus on helping you run more efficient and accurate title. This module will be grandfathered into current agreements.



Can Tracts handle Duhig, after acquired title, and other title issues?

Yes, Tracts allows the user to interpret instruments and builds the appropriate relationships based on business and legal logic from all of the existing instruments.

Learn more about Duhig here: http://www.mineralhub.com/2011/11/understanding-the-duhig-rule/